Return Policy
At Glam Bra, we take great pride in being a women-owned small business, ensuring that every piece you receive is brand new, untouched, and uniquely yours. For hygienic reasons, all items are final sale—no returns, no exceptions. However, we do offer exchanges under specific conditions, such as sizing. All tags must be attached, and the item must be unused. For our backless bras, the yellow security tag must remain intact. If it has been cut or removed, the item will not be eligible for exchange.
This policy is in place to ensure that every customer receives a fresh, unworn product they can feel completely confident in. Because intimate apparel is personal, we want to guarantee that what you receive is truly yours. Please double-check your cart, sizing, and details before completing your purchase, as all sales are final.
Once a package has been marked as delivered, Glam Bra is not responsible for lost or stolen items. If you believe your package has been lost or damaged in transit, please contact the mail carrier directly to file a claim. If you need further assistance, you can reach us at info@glambrausa.com, and we will do our best to help.
Privacy Policy
This Privacy Policy describes how Glam Bra USA (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.glambrausa.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The
information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Shopping information including the items you view, put in your cart, saved into your account like loyalty points, reviews, referrals or gift cards, or purchases.
- Loyalty points/product reviews/referrals/gift cards saved
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In
this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and
promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your
personal information to better tailor the Services and advertising on our Site and other websites.
- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately..
- Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see
https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Please note that while your browser may allow you to transmit a “do not track” signal, like many websites, our Site is not designed to respond to such signals. To learn more about “do not track” signals, you can visit http://www.allaboutdnt.com/.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in “How we Collect and Use your Personal Information” and “How we Disclose Personal Information”:
| Category | Categories of Recipients |
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We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee
and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete: You may have a right to request that we delete personal information we maintain about you.
- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you
non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@glambrausa.com or contact us at 33741 Shamrock Lane, San Juan Capistrano, CA, 92675, US.
Terms of Service
OVERVIEW
This website is operated by Glam Bra. Throughout the site, the terms “we,” “us,” and “our” refer to Glam Bra. Glam Bra offers this website, including all information, tools, and services available, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors.
Please read these Terms carefully before accessing or using our website. By accessing any part of the site, you agree to these Terms. If you do not agree, you may not use the website or services. Any new features or tools added to our store will also be subject to these Terms. We reserve the right to update or modify these Terms at any time by posting updates to our website. It is your responsibility to check this page periodically
for changes. Your continued use of the site following any updates constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your jurisdiction or have provided consent for any minor dependents to use this site. You may not use our products for any unlawful or unauthorized purpose or violate any laws in your jurisdiction. Transmission of viruses or any malicious code is prohibited. Any breach of these Terms will result in immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted over networks. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material provided is for general information only and should not be solely relied upon for decision-making. Any reliance on the material is at your own risk.
SECTION 4 – MODIFICATIONS TO SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without notice. We are not liable for any modification, price change, suspension, or discontinuance.
SECTION 5 – PRODUCTS OR SERVICES
Certain products may be available exclusively online and in limited quantities. All purchases are subject to our Return Policy. We strive to display colors and images accurately, but we cannot guarantee precise screen representations. We reserve the right to limit sales to any person, geographic region, or jurisdiction.
SECTION 6 – BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order. We may limit or cancel quantities per person, household, or order. You agree to provide current, complete, and accurate purchase and account information.
SECTION 7 – THIRD-PARTY LINKS
Our website may contain third-party links. We are not responsible for examining or evaluating their content and do not warrant any liability for third-party materials, products, or services. Transactions with third-party websites are at your own risk.
SECTION 8 – USER COMMENTS AND FEEDBACK
If you send comments, suggestions, or creative ideas to us, we may use them without restriction. We have no obligation to maintain comments in confidence, pay compensation, or respond. We may remove content deemed unlawful, offensive, or in violation of these Terms.
SECTION 9 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
SECTION 10 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, our site may contain errors or omissions related to product descriptions, pricing, and availability. We reserve the right to correct these errors and update information without prior notice.
SECTION 11 – PROHIBITED USES
You are prohibited from using the site or its content for any unlawful purpose, to violate laws, infringe upon intellectual property rights, harass or discriminate against others, submit false information, or interfere with security features. We reserve the right to terminate use for any prohibited activities.
SECTION 12 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that the use of our Service will be uninterrupted, secure, or error-free. The Service and all products are provided “as is” without any warranties,
express or implied. Glam Bra and its affiliates shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of the Service.
SECTION 13 – INDEMNIFICATION
You agree to indemnify and hold Glam Bra harmless from any claim or demand arising from your breach of these Terms or violation of any law.
SECTION 14 – SEVERABILITY
If any provision of these Terms is deemed unlawful or unenforceable, it shall still be enforceable to the fullest extent permitted by law, and the remaining provisions shall remain valid.
SECTION 15 – TERMINATION
These Terms remain in effect unless terminated by either party. If you violate any part of these Terms, we may terminate this agreement without notice.
SECTION 16 – ENTIRE AGREEMENT
These Terms, along with any policies posted on our site, constitute the entire agreement between you and Glam Bra, superseding prior agreements. Any ambiguities shall not be construed against the drafting party.
SECTION 17 – GOVERNING LAW
These Terms and any related agreements shall be governed by and construed in accordance with the laws of the United States.
SECTION 18 – CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of our website constitutes acceptance of any modifications.
SECTION 19 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to support@glambrausa.com.
Shipping Policy
At Glam Bra, we’re committed to getting your order to you quickly and safely. Once your order is placed, please allow 1–2 business days for processing. Orders placed on weekends or holidays will begin processing the next business day.
Shipping Methods & Delivery Times
We offer multiple shipping options at checkout. Estimated delivery times begin after your order has been processed:
- Standard Shipping: 7-10 business days
- Expedited Shipping: 3-5 business days
Please note that delivery times are estimates and not guaranteed.
Shipping Costs
Shipping fees are calculated at checkout based on your location and selected delivery method. The buyer will be paying for all associated shipping costs.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking details. Please allow up to 24 hours for your tracking information to update.
Lost or Stolen Packages
Once an order has been marked as delivered, Glam Bra is not responsible for lost or stolen packages. If your order appears to be missing, please contact the shipping carrier directly to file a claim. For additional support, you can email us at
info@glambrausa.com and we’ll do our best to assist.
Incorrect or Undeliverable Addresses
Please carefully review your shipping information before submitting your order. We are not responsible for packages sent to incorrect or incomplete addresses. If a package is returned to us as undeliverable, we will contact you to arrange reshipment—additional shipping fees may apply.
International Shipping
Currently, Glam Bra only ships within the United States.